How to Order?
For Malaysia Customer,
- To make a purchase, add the item you want into your shopping bag. Do ensure that the correct size / colour are selected.
- After confirm with the correct size / colour, checkout your cart.
- After that, you will need to fill in the information for the shipping purpose. Please make sure, that you fill in the name, address and contact number correctly.
- Complete the order via the selected payment method.
- For ATM - Direct Bank Transfer or Manual Online bank transfer, once payment has been made, kindly please attach your Bank-in Slip / Transaction Screenshot within 2 days.
We offer 3 payment methods at the moment:
1) Bank Transfer - Online bank transfer & ATM Manual Bank Transfer
- Online Banking - Maybank, CIMB Bank, RHB Bank, Public Bank, Hong Leong Bank, Affin Bank, AGRO Bank, OSBC Bank, UOB Bank, Alliance Bank, Am Bank, Bank Islam, Bank Muamalat, BSN, Bank Rakyat, HSBC Bank, KFH Malaysia, Standard Chartered Bank
- Debit Card & Credit Card via Paypal
3) TNG E-wallet - please contact Instagram/Facebook customer service to make payment.
For International Customer, here are the steps to teach you how to place an order thru our website.
1. Kindly check out the cart with the payout amount in MYR.
2. Add the item you want into your shopping bag. Kindly ensure that the correct size/color is selected.
3. You can choose to create account or purchase as guest.
4. After that, you will need to fill in the information for the shipping purpose. Please make sure, that you fill in the name, address and contact number correctly.
5. Choose your preferred courier company.
6. Choose the payment method of "Credit Card and Online Banking via Billplz".
7. Choose the PayPal option.
8. Select the payment method you wish to pay with.
Once we received your payment, you will receive an order confirmation email. Also, you will receive a delivery email with a tracking number when the order has been shipped.
Should you encounter an issue about payment, please contact us at Instagram (@soulchill.co) / Facebook Messenger (you may click on the button located at the bottom right corner on the website) / email (s[email protected]). We will try our best to assist you.